Customer care | Leafy Lovers

Customer Support

Through this website, you can:
View information about Leafy Lovers, the products and makers.
Order Gift Cards and other products.
Create an online account with us.
Sign up to receive communications about our products.
Use email, instant messaging, and other application functions to contact us, as well as send or post queries, reviews, and feedback.
Feel free to explore the various features available on our website! 🌟

Disclaimer

Access to the Content and this website is provided on an ‘as is’ and ‘as available’ basis.
To the fullest extent permissible by law (including the Australian Consumer Law) and subject to any additional warranties in our Cancellation, Return & Refund Policy where applicable:
Express or Implied Conditions: All express or implied conditions, representations, and warranties, including any implied warranty of merchantability, for a particular purpose, or non-infringement, are denied and disclaimed.
Leafy Lovers Representations and Guarantees: Leafy Lovers makes no representations, warranties, covenants, or guarantees of any kind regarding the operation of this website and the quality, suitability, truth, accuracy, or completeness of the Content.
In particular, we do not guarantee the following:
Access to this website or the Services will function as intended or be uninterrupted or delayed.
This website or the facilities that make it available will not cause damage or are free from any computer virus or other defects or errors.
Please note that while we strive to provide a reliable experience, the nature of the internet may impact the security and functionality of online services. 🌟

Our liability

To the fullest extent permitted by law and except as otherwise provided under these Terms:
Subject to any rights that you may have under the Australian Consumer Law, Leafy Lovers excludes all liability for any loss or damage of any kind, in contract, tort, under statute, or otherwise, not caused by its negligence or fraud, including arising directly or indirectly from or in connection with this website, the Content, or the Services.
Leafy Lovers liability to you for loss or damage of any kind arising out of this website, the Content, or the Services will be reduced or limited to the extent (if any) caused or contributed by you or any other matter outside our reasonable control. 🌟

Third party sites

From time to time, we may offer links to other websites or social media sites. However, it’s important to note the following:
We do not endorse or take responsibility for the content of those external sites.
We will not be liable in any way for any loss or damage you may experience by using those websites.
Feel free to explore external links, but exercise caution and make informed choices. 🌟

We collect various types of personal information, including:
Name and Contact Details: This includes your address, email, and telephone number.
Demographic Information: We may collect details such as your date of birth and gender.
Preferences and Interests: Information related to your preferences, opinions, and interests relevant to Leafy Lovers, such as whether you are interested in specific products or promotions.
Loyalty Programs and Competitions: Details about your membership or participation in our loyalty programs and competitions.
Financial and Payment Details: When you place orders or make payments online, we collect relevant financial information.
Shopping Experience Details: Other information related to your interactions and experiences with us during shopping.

How we collect your personal information

We collect your personal information through various channels, including:
Product Purchases and Loyalty Program: When you provide information to purchase products, sign up for direct marketing or participate in competitions
Communication Channels: Interactions via phone, email, instant messaging, and other application functions, including our social media pages.
Activity Records: We gather data related to your website and IT usage (refer to the ‘your online activities’ section).
Third-Party Sources: Information obtained from third parties, such as those listed in the ‘Disclosure of your information’ section, publicly available data, business partners, service providers, and, for job applicants, referees and academic institutions.
Generated Information: We create new insights (including predictions) based on existing information about you or attributed to you.
Remember that your privacy is important to us, and we handle your personal information in accordance with our policies. 🌟

Why we collect your personal information

We collect personal information for various reasons, including:
Handling Complaints and Requests: We use your information to address complaints, returns, inquiries, and requests.
Business Operations: Personal data helps us operate our business effectively.
Product and Service Improvement: We collect and analyze data to enhance our products and services.
Personalization: Your experience with us is personalized based on the information we gather.
Loyalty Programs and Competitions: We assess your eligibility for loyalty programs and competitions.
Record Maintenance: We maintain and update records for accuracy and efficiency.
Legal Compliance: We comply with legal obligations and respond to law enforcement requests.
Business Transactions: Personal data may be used during business sales or restructures.
Not providing personal information may impact our ability to provide services, fulfill requests, or facilitate employment. Some data collection is governed by applicable laws, including the Fair Work Act, Superannuation Guarantee (Administration) Act, Income Tax Assessment Act, and other relevant legislation.

Our online platforms

Our website

When you navigate our website, we collect information related to its efficiency and functionality, including the frequency of page visits, the type of browser used, and the paths followed while exploring the site. This data helps enhance our website’s performance and personalize your shopping experience.
Specifically, our website utilizes cookies to monitor your “Shopping Cart” during your visit. A cookie is a small piece of information sent from a server to your browser.
When you visit a cookie-enabled website, the server transmits specific details about you, which are stored as a text file on your hard drive. Later, when you return to the site, the server retrieves this cookie, allowing it to remember certain aspects related to your browsing.
During your visit, third parties may also place cookies on your browser to facilitate targeted advertising campaigns. Most browsers allow you to control whether you accept cookies or not. However, if your privacy settings are too restrictive or if cookies are disabled, you may encounter difficulties while using our website. 🌟

Third party social media sites

If you choose to connect with us through the social media links on our website (such as Facebook, Twitter, Instagram, or Pinterest), please be aware of the following:
Personal Information Collection: When you communicate or interact with us using these services, we may collect your personal information.
Third-Party Social Media Sites: Third-party social media platforms may also collect and handle your personal information for their own purposes. For example, they may track your IP address and set cookies on our website to ensure the links function properly.
Privacy Policies: Your use of these third-party sites is beyond Leafy Lover's control and is governed by the privacy policies of those specific platforms. If you disagree with the potential access of your personal information by these sites, please refrain from using them.
Public Nature: Keep in mind that social media sites are public, and any information you post there can be read, collected, or used by anyone. Depending on the site, you may have privacy settings that allow customization of who can access your information.
Feel free to engage with us on social media, but always consider the implications of sharing personal details in a public forum. 🌟

Marketing

Direct Marketing

We will directly communicate with you via email, SMS, and other electronic channels to promote our goods and services. We may collect your email address or phone number directly from you or through our website, our store, competition entries, or other traders where you have authorized the sharing of this information with us.
To opt out of receiving direct marketing material, simply select the unsubscribe option provided in our direct marketing communications. 🌟

Disclosure of your information

We may disclose personal information to third parties, including:
Related Companies: Our affiliated companies within Australia.
Service Providers: These providers assist us in day-to-day business operations and play a role in promoting the buying or selling of businesses and brands. Examples include freight services, credit card processing, banking, database management, rewards program administration, personalization of receipts, newsletter subscriptions, and share registry services.
Government and Law Enforcement Agencies: We may share information with these entities in response to lawful requests.
Job Applicants and Team Members: Employers seeking references, academic institutions, health service providers, and referees.
Professional Advisers: Lawyers, accountants, and consultants who provide expert guidance.

Security

We take the security of personal information seriously and adhere to strict requirements to safeguard it against misuse, interference, loss, unauthorized access, modification, and disclosure—whether in physical or digital form.
However, due to the inherent nature of the internet, we cannot guarantee the absolute security of personal information transmitted over the web. While we strive to protect your privacy, Leafy Lovers cannot be held responsible or liable for any loss of privacy, disclosure, harm, damage, or loss resulting from information transmission to us via this website. 🌟

Contact us about your Privacy or this Privacy Policy

If you have any questions about this Privacy Policy, please contact us with your concern and we will strive to respond promptly.
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Feel free to reach out if you have any queries about how your personal information will be handled and protected. 🌟